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• Newsletter Content Schedule 

• Create Template for Newsletter

• Project Coordination

• Scheduling Social Media Content

• Publishing Broadcasts

In my most recent role, I provide project coordination, newsletter management, data organization, and social media content creation for an indie author. This experience has allowed me to apply my skills in a new and exciting field, helping authors navigate the administrative aspects of their creative journeys.

Previously, as an Onboarding Specialist, I owned a robust QA (Quality Assurance) project for multiple platforms and a large number of accounts. My responsibilities included developing robust QA strategies, analyzing data to identify trends, and implementing mitigation strategies to ensure operational efficiency. I facilitated weekly DSP onboarding, managed a significant weekly case volume, and collaborated cross-functionally to develop SOPs and streamline processes. 

During my tenure as a Client Services Manager (in the Veterinary field) I oversaw quality assurance, compliance, and projects related to internal training and development. I was promoted from Client Services Representative Lead due to my proactive approach to patient follow-up and exceptional customer care. I managed patient triage, scheduling, invoicing tasks, and accounts receivable/payable. I also conducted thorough medical record audits, pioneered a new hire training program, and initiated cross-training initiatives to ensure a versatile team.

Key Skills and Technical Proficiency:

• Communication, Documentation, Process Improvement, Project Management, Quality Assurance, Team Leadership, SOP Development, Root Cause Analysis, Continuous Improvement

• Proficient in Buffer, MailerLite, Canva, Google Workspace, Microsoft Office, Salesforce, Notion, Jira Services Desk, Asana, Miro Collaboration Platform, ChatGPT